HW Products maintains multiple fulfillment centers. It takes 3-5 business days for any order to be shipped to customers. Although our typical lead-time for getting orders prepared for shipment is 3-5 business days, it may take longer.
If in any event an order is delayed customers will be notified by email or phone.
RETURNS & EXCHANGE
All sales are paid for prior to shipment. Returns are only accepted if the shipment does not include the product ordered or the product was damaged in transit. The customer has a timeframe of fifteen (15) days to return items eligible for return after receiving products.
Eligibility of customer returns or exchanges shall be determined by our staff. Customer is required to contact our support staff before returning any items. Once the products have reached Company’s respective return address and inspected by staff, we shall refund the purchase.